FAQ - Frequently asked questions and answers
In this section you will find all the support and information you need to clarify any doubts you may have about how our website works and how we deal with our customers. If you do not find the answer you are looking for, do not hesitate to contact us by phone. We will be happy to answer any questions you may have.
Why doesn't the page continue when I enter my data? You have probably forgotten a required field or entered incorrect data. The system will notify you of the field to be corrected. If you have any other problems, please contact us at +39 0287395661
Are my details protected by privacy law? Absolutely. Venti4 respects your privacy, as defined by the recent GDPR regulation. If you are registered, you can access your personal profile at any time and modify your data and permissions. If you wish to unsubscribe permanently, simply access your profile and select "unsubscribe" directly from there.
What do you require to register on the site? Simply your mobile phone number, which is essential to be able to manage communications relating to your orders or offer you a personalized delivery service, even for time slots.
How can I change my personal details? Access your profile, select the items you wish to change from the side menu and write the details you wish to change directly in the corresponding spaces.
I've forgotten my password, what can I do? You can ask to reset your old password and create a new one that will be sent to you by SMS or e-mail. Click on "Forgot your password?" from the login page, in the menu at the top of the page, "support".
Can I place an order over the phone? You can place your order conveniently over the phone with our VENTI4 Specialists. Please call us on +39 0287395661
How can I cancel or change an order I have already placed? Certainly. You can choose to call our Customer Service Department on +39 0287395661 to request a change of billing/shipping address or to cancel your order. If you wish to cancel an order during the hours when our Customer Service is not available or without contacting us, you can cancel it yourself by accessing your profile, "My orders" section. (This service is only available to registered customers).
Is there a minimum online purchase amount? No, there is no minimum purchase amount required.
How can I pay? We accept the most common credit cards, including prepaid and rechargeable cards, issued by banks in Italy: VISA, MASTERCARD, AMERICAN EXPRESS, DINERS. We also accept payment through. We also accept Paypal, Amazon Pay, cash on delivery and bank transfer.
Can I pay by bank transfer? Certainly, you can, by selecting the appropriate option in the shopping cart.
Can I pay on delivery? Certainly. You can pay in cash or by credit card, directly on delivery of your order. The total amount to be paid to the courier will be displayed in the shopping cart in the order summary. On the day of the scheduled delivery, please have the exact amount or your debit/credit card handy; the carrier is not obliged to give change. You will find the final amount in the order summary that you received by email, at the address indicated with your data. Please also make sure that the shipping address is correct and complete with all the elements for delivery (name on the intercom, staircase number or extension).
Are Internet orders secure? All information relating to your order, your personal details and your credit card is strictly protected. We adopt the most advanced standards in data transfer and information access. For credit card payments, financial information (card number, expiry date, etc.) is not stored under any circumstances.
What happens if I am not present on the day of delivery? Before each delivery, the courier sends you a text message informing you of the estimated time of delivery. If this is not compatible with your schedule, you can contact the courier directly to arrange a time and day that suits you. If you are not at home at the time of delivery, the courier will contact you and make a further delivery attempt on the following day.
Why haven't I received my order yet? If you have any problems with the delivery of your order, please contact us on +39 0287395661
Is it possible to ship abroad? Of course, we ship worldwide, any product. If you want, even with a gift card!
Is it possible to receive gift wrapping and/or a greeting card? Yes, you just have to choose the option at the time of purchase. The items will be individually wrapped. You can choose your own greeting card by entering the text during the purchase process. The service is totally free.
REIMBURSEMENT AND REFUNDS
How long do I have to inspect the goods and return them? The right of withdrawal can be exercised within 14 working days from the day of receipt of the order.
I have received a faulty product through my online order, can I return it? We are constantly striving to offer safe and qualitatively perfect products. However, it may happen that some parts have some anomalies. If the product you have received has any defects, please do not hesitate to contact us on +39 0287395661, specifying the article code found on the order confirmation, the type of defect found and attaching a photo showing the problem if possible.
The product I received is different from the one I ordered. What should I do? If there has been a mistake, please inform Venti4's staff as soon as possible by calling +39 0287395661, specifying the order number, the desired product, the product actually received and attaching a photo if possible.
I wish to return one or more products from my order, what should I do? You must send notification by e-mail within 14 working days from the day of receipt of the order. We will proceed to refund the amount by re-credit within 30 days of the communication of the exercise of the right of withdrawal. Please note that in order to be able to make the return, the products must be sent in their original packaging, perfectly intact and sealed.
BEAUTY CONSULTANT ADVICE
I would like to know in advance all the news and offers Venti4, how can I do? Subscribe to the newsletter! You will always be informed about all the news, promotions and exclusives of Venti4 world.
Is it possible to receive personalized advice? Yes, our Venti4 specialists are at your disposal to offer you a personalized advice. You can book a personalized consultation calling us on +39 0287395661
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